Yes, we can provide samples for most products. A small model fee is charged initially, which will be refunded once a formal order is placed. Freight costs are covered by the customer.
2. How can I track the progress of my order?
Our process includes: 30% deposit payment -> Start of production -> Photo confirmation of finished goods -> Logistics check -> Shipment booking -> Customer notification (ETD & ETA) -> Container loading -> Balance payment -> Document dispatch.
3. What is the typical delivery time?
Normally, delivery takes between 7 to 15 days, depending on the product type and the quantity of your order. For example, 1000pcs typically takes about 15 days.
4. What kind of warranty do you offer?
We provide a 3-year warranty under proper usage conditions. We also include touch-up materials during loading to handle any minor scratches that may occur in the future.
5. How do you ensure product quality?
Quality is our core value. All products undergo a rigorous inspection process conducted by our professional QC team before shipment.
6. Can the size and color be customized?
Yes, both size and color are available for customization to suit specific event needs, including banquets, weddings, and parties.